Main Contents of the Video Lesson
The video presents the mission and services offered by one of the newest hotels in Sofia, Bulgaria. Mr. Vasilev explains how the hotel was build and how they try to offer a unique service to their customers - two of the innovation services you can find in Grami hotel is a "pillow menu" from which you can choose what type of pillow you would like to have in order to feel most comfortable and also a full cycle event management for your personal events (including the accommodation of all guests and planning and organization of all details).
The video can be used from the trainers to address the following knowledge and skills of students:
To know the external and internal factors influencing the business behavior of the organization:
To know the principles of business communication;
To evaluate the role of communications when taking management decisions;
To know the methods of verbal and non-verbal communications in communication;
Being able to contact guests' special requirements;
To know and apply systems of organization of work, its stimulation, planning, reporting and control;
Understand and implement the contractual relationship between an employer and a worker;
Apply individual methods of working with staff;
To coordinate between management and other staff members;
To know the socio-psychological requirements, to apply norms;
To know the socio-psychological features of the service and the behavior of the guests.