Main Contents of the Interview
The interview presents the vision about the selection of people and the skills required from staff of the manager of a hotel in the town of Vidin in Bulgaria. Vidin is a border town (at the border between Bulgaria, Romania and Serbia), it grew less in population in the past years due to the economic and demographic crisis in the country. Vidin is situated in one of the country regions, which is considered to be the poorest in Bulgaria. Yet, as you will see in the interview there are people who have found a market niche and a way to offer services, which can attract tourist and a way to manage their business which make people appreciate the services as very high quality.
In this interview the manager of the hotel speaks about the skills staff needs to have in order to be better employed in the hotel industry. One of the main skills he believes is also the most important is the knowledge of foreign languages - since it allows the staff to get to the customer and better understand him/her.
We can safely say that in the tourism industry, social skills are essential in all jobs. Good communication skills are especially needed in order to communicate with different kinds of people. Imagine how especially important communication skills are for roles which involve contact with guests and clients, such as Front Office Receptionist, Concierge, Guest Relations Officer, Food and Beverage Attendant, Tourist Guide, Animator, Travel Consultant and so many other jobs!
The video can be used from the trainer to address the following knowledge and skills of the students:
To know the principles of business communication;
To evaluate the role of communications when taking decisions;
To know the methods of verbal and non-verbal communications;